Can’t log in to your Uphold account? Don’t worry — Our team compiled our most frequently asked questions by members when having issues
accessing/logging into their accounts below:
Are You Verified? Key benefits of Verifying Your Uphold Account:
The most common issue regarding locked accounts revolves around the verification process. Non-verified
members are limited to a cumulative transaction value of $1,000 will
need to verify their account in order to continue to make transactions.
You will need to verify your account with Uphold to continue using our service. Uphold requires verification
to protect the security of everyone using our service. Getting verified
is easy! You can start the verification process by going to your account dashboard and clicking on “Become A Verified Member.”
Uphold requires a valid government issued ID in the form of a passport, national ID card, or driver’s
license. You need to submit a ‘selfie’ picture of yourself holding your
ID where both your face and the ID is visible. In addition, U.S. members
will need to provide their social security or TAX ID number. Once
you’ve entered the required information, please allow 24 hours for your
account to be verified.
I’m having issues logging in with the Authy app.
If you have verified your account, but you are having issues logging in with the two-factor authentication code from the Authy app, make sure you are using the same phone number
that is associated with your Uphold account. If you are still
experiencing issues, contact our support team for assistance in
resolving this matter by selecting “my verification code is not working”
from the drop-down menu in our contact form.
Verification is usually completed in a few minutes, but occasionally this process can run into issues that
require additional verification steps or more information about you.
Your account may be blocked temporarily while we work to resolve this
It’s sometimes necessary to lock accounts while issues are investigated. It is Uphold’s policy to only
allow one account per user as per our Membership Agreement, which every user must agree to before using our service. Users found
violating this policy by creating multiple accounts may be unable to use
If a payment method is added to an account and is then rejected by your bank, additional review measures
may be required to ensure your account has not been compromised. Bank
anti-fraud measures may flag transactions as unusual. In this case,
please contact your bank and confirm the legitimacy of the transaction.
If none of the questions above help you answer why you are having issues accessing your account or your
account has been blocked, contact our support team to address and
resolve the issue as quickly as possible. If you have a specific
question regarding our services, such as compliance-related questions or
a suggestion for us, please complete our contact form to route your inquiry properly.